Privacy Policy

1. Introduction

MapBook ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital emergency response application and related services.

By using MapBook, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Information You Provide

• Account information (username, email address, password)
• Department information and affiliation
• Emergency response data (hydrant locations, occupancy information, maps)
• Communications with our support team

2.2 Information We Collect Automatically

• Usage data and application performance metrics
• Device information (operating system, browser type)
• Log data (IP addresses, access times, pages viewed)
• Location data (when using mapping features with permission)

3. How We Use Your Information

We use the collected information for:

• Providing and maintaining the MapBook service
• Processing emergency response data and mapping functions
• Improving our application and user experience
• Providing customer support and technical assistance
• Ensuring security and preventing unauthorized access
• Complying with legal obligations and emergency response requirements

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

• Within your fire department: Emergency response data is shared with authorized department personnel
• Service providers: Third-party vendors who assist in providing our services
• Legal requirements: When required by law or to protect rights and safety
• Emergency situations: Critical information may be shared with other emergency services when necessary

We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Access controls and user authentication
• Regular security assessments and updates
• Secure hosting infrastructure

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy. Emergency response data may be retained for extended periods as required by local regulations and fire department policies.

7. Your Rights

Depending on your location, you may have the following rights:

• Access to your personal information
• Correction of inaccurate or incomplete data
• Deletion of your personal information (subject to legal requirements)
• Data portability
• Objection to processing

To exercise these rights, please contact us using the information provided below.

8. Cookies and Tracking

MapBook uses cookies and similar technologies to enhance user experience, maintain sessions, and analyze usage patterns. You can control cookie settings through your browser preferences, though some features may not function properly with cookies disabled.

9. Children's Privacy

MapBook is designed for use by fire department personnel and is not intended for children under 13. We do not knowingly collect personal information from children under 13 years of age.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Continued use of MapBook after changes constitutes acceptance of the revised policy.

11. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us: